– Terms & Conditions –
Basically, our products are produced on order, we need about two weeks to the shipping. (We are able to ship sooner, if there is the goods in stock.)
We use EMS in delivery and will send a tracking number to you after the shipping.
We hope that You will be delighted with your order. However, if within 7 days of receiving the goods, You change your mind, we will be happy to offer You a refund credited(products price except shipping fee) to the PayPal account.
Please note that you must notify us of your intention to return the goods to us within 7 working days, and make sure to send the items to us within 7 days after having notified us of your intention.
You can do this by e-mailing to the following.
We only can accept the returned goods in a saleable condition and in their original, undamaged packaging. The parcel remains the customer’s responsibility until it reaches us.
A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty products.
All items returned as faulty item will be inspected and any items we deem damaged as a result of fair wear and tear will not be accepted as faulty.
For reasons of hygiene and safety, we are unable to accept the return of the pierced jewellery unless faulty products. Refunds can only be requested by the Purchaser.
Our price does not include customs duties/taxes, which may be charged seperately by the carrier. All applicable customs fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of the custom agents to release your package.For more information consult your local customs office.All international shipments are final sale.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an ordersubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Dr MONROE.CO.,LTD collects and uses Users personal information for the following purposes:
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
T.O Bld 3/F 3-33-30 Sakae Naka-ku Nagoya-shi Aichi-pref Japan 460-0008
TEL/FAX +81 52 259 7005
(If you want to contact us, we recommend email or fax, because of our poor English and time difference. Sorry, we need translation software sometimes to communicate well with you.)